Last updated: May 2026
AP ARB PTY LTD trading as The Living Canopy (ABN 98 682 442 600) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at thelivingcanopy.com or submitting an enquiry, you consent to the practices described in this policy.
We collect personal information only when you voluntarily provide it to us — for example, when you submit a quote request or contact form on our website. The information we may collect includes:
We do not collect sensitive information such as financial details, government identifiers, or health information through our website.
We use the personal information you provide solely for the following purposes:
We will not use your personal information for direct marketing without your express consent, and we will not use it for any purpose other than those listed above.
We do not sell, rent, trade or otherwise transfer your personal information to third parties for commercial purposes. We will never share your personal information with marketers, data brokers or other businesses.
Our contact and quote request form is processed by Formspree (formspree.io), a form processing service. When you submit a form, your data is transmitted to Formspree's servers and forwarded to our email address. Formspree's privacy policy is available at formspree.io/legal/privacy-policy. We use Formspree solely to receive your enquiry — we do not grant Formspree permission to use your data for any other purpose.
We use Google Analytics 4 to understand how visitors use our website. Google Analytics collects anonymised data such as pages visited, time on site and general geographic location (at city level). It does not collect personally identifiable information unless you provide it through a form. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or by using your browser's private/incognito mode. Google's privacy policy is available at policies.google.com/privacy.
Our website uses cookies primarily through Google Analytics. These are small text files stored on your device that help us understand website usage. You can disable cookies through your browser settings; however, some features of the site may not function correctly if you do so.
Enquiry data submitted through our contact form is received by us via email and stored only as long as necessary to respond to your enquiry and provide the service you have requested. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Our website is hosted on Cloudflare Pages, which provides industry-standard security measures including HTTPS encryption for all data transmitted between your browser and our website.
Under the Australian Privacy Act 1988, you have the right to:
To make any of these requests, please contact us at hello@thelivingcanopy.com. We will respond within 30 days and will action reasonable requests at no charge.
If you believe we have breached the Australian Privacy Principles or handled your personal information in a way that does not comply with this policy, please contact us first at hello@thelivingcanopy.com so we can attempt to resolve your concern. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this Privacy Policy from time to time. The most recent version will always be available at thelivingcanopy.com/privacy/ with the date of last update shown at the top of the page.
For any privacy-related queries, contact: